Archive for category: Knowledge base

We’ve encountered difficulties with Office 365 functionality on macOS systems.

When attempting to configure Outlook with Office 365, users encountered the following error message after entering their email address:

“Connecting to Office 365

Authentication Couldn’t be Completed

Try Again”

Moreover, even after successful configuration, Outlook failed to receive emails, accompanied by sporadic pop-up windows that quickly closed. Attempts to launch other Office 365 applications such as Word and Excel resulted in blank, white windows.

In our troubleshooting efforts, we undertook several steps:

– Removed and recreated Outlook profiles
– Deleted credentials stored in the Keychain
– Updated the macOS to the latest version

Despite these efforts, the issue persisted. However, when testing the macOS devices outside the office network (e.g., at home or over a hotspot), all Office 365 functionalities worked seamlessly.

Our preliminary conclusion is that the issue stems from the office network environment. We intend to investigate the SonicWall firewall settings and the DHCP server, focusing on potential IPv6-related issues that may be causing the disruption.

This investigation is ongoing, and further updates will follow.

 

If your Windows Updates option/button is missing from the Settings page of Windows 11, check the following Reg_SZ (SettingsPageVisibility), if exists delete.  Close and Re-open Settings.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer

SettingsPageVisibility —-> Value —-> REG_SZ hide:windowsupdate

 

How to search Outlook email for phrases using AND / OR

First make sure you can use quotations in Outlook search, so you might need to make a registry change

https://support.microsoft.com/en-us/topic/unexpected-search-results-when-you-use-double-quotation-marks-to-search-items-in-a-mailbox-in-outlook-d1de87c9-2ce6-0ce7-69b6-a6e872ba14c8

If the leading keys don’t exist, please create them

Example of searching Outlook for emails received between 01/01/2019 to 01/01/2023 with phrases, words or email address like

Name@domain.com

-OR-

New Agreement

-OR-

26/23.6

-AND

Design

How where you can type in Outlook search

received:2019/01/01..2023/01/01 (“Name@Domain.com” OR “New agreement” OR “26/23.6”  AND “Design”)

 

How to encrypt drive of Windows 10 / 11 with Bitlocker and print encryption key to copy and save for future recovery.  Don’t save on the same C drive.

Run command line as admin

manage-bde -protectors -add C: -rp

 

 

If you have an SSL certificate in pfx format (also called PKCS#12 format) and that usually includes the SSL certificate for your host or domain along with the private key (usually the key is secured with a password), and if you want to extract the certificate file and the private key, here what you can do

Assuming the name of the certificate is MyCertificate.pfx

1- download/Install/extract OpenSSL command line utility into a temp folder.

2- Copy the the MyCertificate.pfx certificate file into that folder.

3- To export the ssl certificate into pem format

openssl  pkcs12  -in  MyCertificate.pfx  -nokeys  -out  MyCertificate.pem

4- To export private key:
openssl  pkcs12  -in MyCertificate.pfx  -nocerts  -out  MyPrivateKey.pem  -nodes

5- To remove the passphrase/password from the private key:
openssl rsa  -in  MyPrivateKey.pem  -out   NewPrivateKey.key

Now you have you have the certificate MyCerificate.pem & the private key NewPrivateKey.key (the names here could be anything – you can name them or rename them to anything descriptive or to whatever your webserver/web application documentation requires).

 

My notes on Halo (unrelated to the above)

Open the “cert” on the servers desktop, backup the current certificate and private key and move them out.  Copy the new cert and private key and match the names to backup files..

Restart Halo services.