Recovery is trying to change system settings. No Administrator Found
I was trying to enable an extension on a Mac, but the system prompted me to boot into Recovery mode, go to System Security settings, and enable it from there.
The Mac is managed through Jamf. I logged in using the username First.Last, then authenticated to Azure/Office 365 with First.Last@Domain.com and my password. When I went to System Settings > Privacy & Security to enable the Egnyte extension, I received a message saying the computer needed to be restarted.
After shutting down the Mac, I held the power button until I reached the Recovery screen, selected Options, and provided the disk encryption recovery key (I don’t recall the exact order of steps). From the top menu, I selected System Security, attempted to reduce security, and enable Kernel extensions. At that point, I got the following message:
“Recovery is trying to change system settings. No Administrator Found.”
Then another message appeared:
“Biometric accessory is not connected.”
To work around the issue, I shut down the Mac, turned it back on, and waited for the login screen. This time, instead of logging in with the Azure/Office 365 account, I selected the option to Log in Locally and used the local admin account we had created on the Mac. From there, I shut down the Mac again, held the power button to enter Recovery, and repeated the process. This time, I was able to make the necessary security changes in Recovery mode.