Entries by Mike Khzouz

Recover Deleted Items Outlook 2010

Recover Deleted Items is not available/missing – Outlook 2010 – Exchange and Office 365 Scenario: When you right-click on Deleted Items in Outlook 2010, you don’t see an option to Recover Deleted Items (the way it used to be with Office 2003/2007). Resolutions: To get to “Recover Deleted Items”, please click on the Folder tab […]

Windows Updates Fail – Error 80070216

Windows 7 – Windows Update keeps failing with Error 80070216 Scenario: When trying to install Windows updates on a Windows 7, it keeps failing with the error above. Resolutions: Machine is infected with a rootkit or a virus. Download and run Kaspersky TDSSKiller, then download and run Combofix (you can google them). These two tools […]

Anyconnect Memory Locks up and Cert8

AnyConnect Locks up on Linux before it finally connects because of high memory usage that could go up to 100%. Machine would need to be rebooted to recover. Kubuntu, Ubuntu and Linux. Scenario: When using the Linux Cisco AnyConnect client x64 (like Kubuntu), memory usage gradually starts going up until it’s all used up. Anyconnect […]

Cisco RV082 NAT Example

Cisco RV082 One To One NAT – Access Rules Example Example: Public IP Address: Private IP Address: In this example we will NAT to and open up TCP Port 23 (Telnet) to the inside host from outside. – Login to the Cisco RV 082 through the browser – On the left […]

Backup Exec fails to backup Exchange server with VSS error

Windows Server 2008 R2 – Backup Exec 2010 / 12.5 – AOFO: Initialization failure on: “\\SERVER01\Microsoft Information Store\Information Store”. Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS). V-79-10000-11226 – VSS Snapshot error. The Microsoft Volume Shadow Copy Service (VSS) snapshot provider selected returned: “Unexpected provider error”. Ensure that all provider services are […]

Cisco AnyConnect VPN Client, Debian 5.0.3 and Firefox

After you connect to VPN using Cisco Anyconnect on Debian 5.0.3, you are able to ping, traceroute and browse the Internet using Google Chrome but Mozilla Firefox, FTP, Dig, Telnet and Thunderbird won’t work Resolution: I had to troubleshoot this issue for a customer. During that I ran Wireshark, tcpdump and Microsoft Network Monitor traces […]